Returning a product

Do you need to return a product? Here’s how to do it. Returns in Germany cost 3.50 euro.

Step 1.

Go to our Return Portal and fill in your tracking number and postal code. You can find the tracking number in the order confirmation email you received.

Step 2.

Fill in email address, phone number and reason for returning the product.

Step 3.

Choose a service point to bring in the return package.

Step 4.

Print the return label, stick it to the package and hand it in at the service point. You money will be returned as soon as we receive the return package.

  • No products in the basket.