Help

What payment methods are accepted?

We accept VISA, Mastercard, American Express, PayPal, and bank transfer.

How can I cancel or change my order?
Is it safe to shop at Willekulla?

It is. All payments are made through reliable service providers such as Pypal and Stripe. In addition to that the website is encrypted using SSL.

Do I need an account to place an order?

No, you do not need an account to make an order. But an account will speed up things the next time you’re buying something from us. And don’t worry, we’ll keep your information safe.

I didn’t receive my package. What should I do?
How do I track my order?

When you made your order you received an email with a link to track your parcel. You can also track you order here.

How much does the shipping cost?

The shipping is 3.90 euro unless stated otherwise in the product description.

How long will it take to get my package?

You will receive your order in 3-5 days after we have received payment (unless stated otherwise in the product description).

How do you deliver the products?

We send all our products with DPD and UPS.

Do you ship to other countries than Germany?

Yes, to some countries in the European Union. If you live outside of Germany, please send us an email and we’ll see if we can make it happen.

How do I track my order?

When you made your order you received an email with a link to track your parcel. You can also track you order here.

Can’t find what you are looking for? Contact us.

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